We are confident and stand behind our product quality and performance. Every Facialblend product undergoes quality control testing before it is shipped to you. A defective product is unlikely, but it is possible.
Facialblend provides replacement items due to manufacturer defects up to 1 year from the receipt date.
Our replacement procedures are as follows:
-Email us at firstname.lastname@example.org
-Provide image of defective product.
-Must provide a receipt to help our team process your replacement.
-A Facialblend representative will contact you via email within 1-5 business days.
Our office hours are as follows:
-Monday – Saturday 9 a.m. – 5 p.m. CST
-If accepted, we will ship your replacement product.
-You will not have to pay shipping and handling fees.
-Damage caused by manufacture defect during the first year of purchase
-If the replacement product is unavailable, we will provide a similar product of comparable value
-Warranty is covered up to 1 year.
-Tarnishing from abnormal use
-Lost or stolen product
-Makeup, skin care products or debris buildup within the bristles
-Abuse of the product
-Limit of 1 exchange per transaction, per product